Finden Sie einen autorisierten Rolls-Royce Händler in Ihrer Nähe


  • Rolls-Royce Motor Cars Berlin

    Rolls-Royce Motor Cars Berlin
    Riller & Schnauck GmbH
    Hindenburgdamm 68
    12203 Berlin

    +49 30 7900 95 606
    +49 30 7900 95 610

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  • Rolls-Royce Motor Cars Cologne

    Rolls-Royce Motor Cars Köln
    Procar Automobile GmbH & Co. KG
    Bayerische Allee 1
    50858 Köln

    +49 2234 915 127
    +49 2234 915 108

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  • Rolls-Royce Motor Cars Dresden

    Rolls-Royce Motor Cars Dresden

    Thomas Exclusive Cars GmbH

    Meißner Straße 34

    01445 Radebeul / Dresden, Deutschland

    +49 351 40 46 421
    +49 351 40 46 410

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  • Rolls-Royce Motor Cars Munich

    Rolls-Royce Motor Cars München
    Schmidt Premium Cars GmbH
    Nymphenburger Straße 4
    80335 München

    +49 89 45 22 4180
    +49 89 45 22 41818

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Rolls-Royce Motor Cars NA, LLC Privacy Policy




Rolls-Royce Motor Cars NA, LLC respects your privacy and is committed to protecting it.


This policy (together with our terms of use and any other documents referred to in it) sets out the purpose  for which any personal data we collect from you, or that you provide to us will be processed by us.


We may update this privacy policy from time to time by publishing the amended version on this website.


This privacy policy applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organizations.


How do we receive your information?


  • When you contact us directly, normally via our website or our customer services teams, whether to apply for one of our products or services or to make an inquiry or other request,
  • From our network of authorized Rolls-Royce Motor Cars, NA dealerships,


From our other group companies :


  • BMW
  • MINI
  • BMW - Motorrad

and carefully selected business partners who provide products and services under one of our brands, and Occasionally from other third parties who may provide us with information about you.


Using Your Information


  • We may use your information (which we receive from you or third parties or learn from the way you use our products or services) for a variety of purposes, including:
    • to provide or manage any information, products and services you have asked for,
    • for marketing purposes, including market research,
    • to help us identify you when you contact us,
    • for general administration purposes,
    • to help us improve the quality of our products and services,
    • to help us detect and prevent fraud
    • to help us recover debts,
    • to carry out vehicle and customer analysis
    • to identify other products and services which might be of interest to you and to inform you about our products and services.


Sharing Your Information


  • Our other Group companies in the US and abroad,
  • Authorized Rolls-Royce Motor Cars NA dealerships,
  • Our carefully chosen business partners who provide products or services under one of our brands, and
  • Our service providers and agents who perform services on our behalf. .


We may also provide your information to third parties:


  • If we have been asked to provide information for legal or regulatory purposes,
  • In relation to existing or future legal proceedings,
  • In the process of selling one or more of our businesses or to anyone to whom we may transfer our rights under any customer agreement we have with you,
  • For the purpose of preventing fraud/loss, for example to fraud prevention agencies.



Informing you about our products and services:


We may use your information to contact you with news about our motor cars, other products and services (provided by us, our other group companies or our carefully selected business partners) which may be of interest to you and occasionally for market research purposes.


We may also pass your information to our other group companies, authorized Rolls-Royce Motor Cars dealerships and our other business partners for these purposes.


We, and these other parties, may contact you by mail and telephone and, if you give us your prior agreement to do so, by email, SMS and other electronic means.


The range of products and services offered by us, authorized Rolls-Royce Motor Cars NA dealerships, our other group companies or selected business partners include:

  • Rolls-Royce Motor Cars,
  • Motor related products and services, including (amongst other things) vehicle finance, leasing and ancillary insurances, vehicle accessories, vehicle emergency service, vehicle warranties and motor insurance.


Your Preferences


You may opt out of receiving marketing communications from us on our vehicles and other products and services by contacting our Customer Relations dedicated Rolls-Royce team at 877-877-3735, or writing to us at Rolls-Royce Motor Cars NA, LLC, P.O. Box 1227, Westwood, NJ  07675-1227 or by email to:


You may also contact us at the above address or telephone number if you have previously asked not to receive marketing communications but would now like to hear from us with news on our motor cars, other products and services.


Please note, if you purchase a motor car from an authorized Rolls-Royce Motor Cars NA dealership or otherwise give your information to an authorized Rolls-Royce Motor Cars NA dealership, you will have a separate relationship with the dealership in relation to their use of your information and you will need to contact the dealership regarding any request you may have relating to their use of your information.


Our website

Unfortunately, the transmission of information via the internet is not completely secure, although we will do our best to protect your personal information. However you recognize when providing your information to us through our website or when you send us or ask us to send you any of your confidential information by email, that the internet and email communications over the internet may not be secure. We cannot be responsible for any loss or unauthorized interception of information transmitted via the internet which is beyond our control.


Our website may contain links to other websites. Our privacy policy only applies to our website. We are not responsible for the content, privacy or security of other websites.


Privacy of children


We do not knowingly collect or use any personal information from children (we define “children” as minors younger than 13) on our site.  We do not knowingly allow children to order our products, communicate with us, or use any of our online services.  If you are a parent and become aware that your child has provided us with personal information, please contact us directly at: 877-877-3735 or write:  Rolls-Royce Motor Cars NA, LLC, PO Box 1227, Westwood, NJ  07676-1227 or email to: and we will work with you to address this issue.




What is a Cookie?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at:


Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that advertisements you see online are more relevant to you and your interests.


Use of Cookies by Rolls-Royce Motor Cars NA


Within this website cookies are used to facilitate features and functions which improve your browsing experience. They are also used to measure the performance of the site and the ways in which visitors navigate their way around.  No personally identifiable information is collected by the cookies on our sites.


The below information details the cookies we use, how to prevent these being written and the impact of doing so on your browsing experience.


Disabling/Enabling all cookies


You can accept or decline cookies by modifying the settings in your browser. However, you will not be able to use all the interactive features of the site if cookies are disabled.

Most recent web browsers allow control over the cookies saved through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit


Disabling/Enabling specific cookies


Rolls-Royce Motor Cars NA, LLC is working to provide the ability for you to manage your cookie preferences within our website, but this is functionality is currently under development. As an interim step we have detailed below all the cookies set by our websites, their purpose and details of how to opt out where available.


More Information About Cookies


There are four main types of cookies used by websites.  These categories are described below, based on the information published in the International Chamber of Commerce Cookie Guide; 


Strictly Necessary Cookies – Enable services you have specifically asked for


These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.


Performance Cookies – Collect anonymous information on the pages visited


These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.


Opting out of Tracking Cookies


Functionality Cookies – Remember choices you make to improve your experience


These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.


Targeting/Advertising Cookies – Collect information about your browsing habits in order to make advertising relevant to you and your interests.


These cookies are used to deliver information more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.


The tables below explain the cookies we use and why. The information is updated regularly but if a discrepancy is found then please contact us.


Providing information to us


You are responsible for informing us of any change in your details, such as a change of address. You have a right to ask us to correct any inaccuracies in the information we hold about you.


You may contact us at the address below for these purposes.


Telephone calls to us may be recorded and/or monitored for quality control purposes.


Contact us


You may contact us in relation to this privacy policy by writing to us at Rolls-Royce Motor Cars NA, LLC, Privacy Office, PO Box 1227, Westwood, NJ 07675-1227.   


Thank you for your continued interest in Rolls-Royce Motor Cars NA, LLC.


Privacy Policy for Rolls-Royce Motor Cars NA, LLC Assist

Last updated 02/10/2016

The Rolls-Royce Motor Cars NA, LLC (‘RRMC NA’) Assist Privacy Policy ('Policy') governs the collection, use, and dissemination of RRMC NA Assist subscribers' personal and vehicle information. This Policy supplements any RRMC NA Assist Subscriber Agreement you have with RRMC NA, and any privacy provisions contained therein.

The information we collect.


In addition to the information you provided on your Subscriber Agreement, when RRMC NA Assist services are activated, we may collect and retain an electronic or other record of the following information: your vehicle's description, location, and direction of travel; service data, such as diagnostic trouble codes, tire pressure, fuel and odometer readings; incident data, such as information about collisions, the direction from which your car was hit, which air bags have deployed, and safety belt usage; information about anyone making a RRMC NA Assist call from your vehicle or under your account; and the date, time and duration of the call, information and recommendations provided to you during the call, and any RRMC Assist response specialist notes written during a call. We may also record, monitor, or track your vehicle's location or other information when a) you or other occupants in your vehicle request RRMC Assist services, b) your airbag deploys or a severe rear impact occurs, c) your vehicle is equipped to provide stolen vehicle recovery and you report your vehicle as stolen (requires identity verification and filing of a stolen vehicle report with local authorities), or d) required by law.

Your Rolls-Royce vehicle may also be equipped with one or more sensing or diagnostic modules capable of automatically retrieving, recording, transmitting, or storing certain vehicle data and/or service requirements.

Use of your information.


We use the information we collect from you to deliver the RRMC NA Assist services to you, manage your RRMC NA Assist account, improve occupant and vehicle safety, prevent fraud or misuse of the RRMC NA Assist services, analysis and research purposes, improve your service experience at RRMC NA dealerships, and enhance your ownership experience. We will not sell, trade, or rent your information to others.

Disclosure of your information.


We will share the information we collect with our RRMC NA Assist Response Center, roadside assistance service providers, emergency service dispatchers and providers, concierge services providers, RRMC NA dealerships, members of the RRMC NA Group, as well as other service providers required to deliver the RRMC NA Assist services. We may also use the information we collect for analysis and research purposes and will share information as necessary with third parties to accomplish those tasks. All service providers or third parties are contractually obligated to keep your information confidential and use the information only as we specify. We may also disclose information to individuals designated by you to be contacted in an emergency. When required, we may release information, including location data, to comply with the law, in legal proceedings, to respond to subpoenas or court orders, in cooperation with law enforcement agencies, and/or to enforce the terms of our Agreement.

Our concierge service provider may use other service providers to provide the products and services that you request when you use the Concierge Services. Personal information necessary to provide any products and services you request may be given to such third-party service providers and the RRMC Assist Privacy Policy will not govern those providers.

Monitoring and Recording of RRMC NA Assist Calls.


For quality assurance purposes, calls to the RRMC Assist Response Center may be monitored and/or recorded.

Updating or changing your account information.

You may review, modify, correct, or update the information you provide upon activation of the RRMC NA Assist services at any time by calling (800) 803-4658 or sending an electronic mail message

Protection of subscriber information.


We have physical, electronic and procedural safeguards in place to protect against the loss, misuse, and alteration of the information under our control.

Security on the cellular telephone network.


In providing RRMC NA Assist services, voice and data are transmitted between the response center and your vehicle over the cellular telephone network. This network is complex and not necessarily secure. Therefore, the privacy and security of conversations or data transmitted to and from the vehicle cannot be guaranteed.

Updates to the privacy policy.


We may change this Policy at any time. You can access the current Policy or request a copy at via email, or call RRMC NA Assist Customer Care toll free at (800) 803-4658.

Your comments.


Comments or inquiries about the RRMC NA Assist Privacy Policy should be directed to the RRMC NA Privacy Officer at (877) 877-3735, prompt 'Customer Service Vehicle'; by email or by writing to Rolls-Royce Motor Cars NA, LLC, Customer Relations and Services, PO Box 1227, Westwood, NJ 07675-1227.



© Copyright Rolls-Royce Motor Cars NA, LLC 2016.   The Rolls-Royce name and logo are registered trademarks.